4. Customer Support Agents

AI Architecture & System Design

A book-shaped table of contents for AI Architecture & System Design: the cross-cutting agent pattern catalog and full enterprise system-design case studies at L6/L7 interview depth. Book 5 of the AI Systems Engineering series.

1. AI Copilot Architecture

Walks through the reference system design for an in-product AI copilot - context assembly from the host application, streaming responses, and the guardrails that keep suggestions scoped to what the user is actually doing.

8. AI Platform Architecture

Covers the enterprise-wide reference architecture tying together the gateway, registry, and multi-model infrastructure from Part 04 of Production Agent Systems into a single platform diagram suitable for an architecture review.

7. AI SRE Platforms

Covers the system design of an AI SRE platform end to end - alert ingestion, correlation, root-cause hypothesis generation, and runbook execution - as the natural extension of the observability-investigation agent built earlier in this book.

6. Autonomous Operations Agents

Covers agents that take autonomous remediation actions in production systems, including the safety envelope (dry-run mode, blast-radius limits, automatic rollback) required before granting write access.