Engagement Model
Purpose
How teams engage the platform team — intake, support tiers, and SLAs.
Engagement modes
| Mode | When | Channel |
|---|---|---|
| Self-service | Standard onboarding, config changes | Paved-road docs + PR |
| Consult | New signal types, custom dashboards, SLO design | Office hours |
| Co-build | Net-new workload class (e.g., streaming, synthetics) | Scoped engagement |
| Incident | Platform-impacting outage | Grafana IRM / on-call |
Intake
[stub: engagement-intake-process]— fill this in. Greppable doc-debt marker.
Support tiers & SLAs
[stub: engagement-slas]— fill this in. Greppable doc-debt marker.
Office hours
[stub: office-hours-schedule]— fill this in. Greppable doc-debt marker.
Related
Local graph
Linked from 3 notes
Related notes
Logs Instrumentation Guide
How to instrument a service for **logs** on the ShipSolid observability platform.
Metrics Instrumentation Guide
How to instrument a service for **metrics** on the ShipSolid observability platform.
Naming & Label Schema
The canonical label and resource-attribute schema every signal must follow.
Onboarded Teams Registry
Registry of teams onboarded to the platform and their onboarding state.