04 — Operations & Incident Response
Running the platform: on-call, incident response, runbooks, and post-mortems.
Contents
- On-Call Handbook
- Rotation Schedule
- Incident Response Playbook
- Incident Notification & Response
- Notification & Alerting Strategy
- Severity Definitions
- Communication Templates
- Runbook Index
- SRE Toolkit
- Incident Trends & Themes
- Alert Runbooks
- Post-Mortems
Conventions
- kebab-case filenames; human-readable name in each page’s
title:/ H1. scope: platform— ShipSolid platform content.- Stubs are greppable:
[stub: <name>].
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Runbooks
Troubleshooting playbooks for every known Signal Forge failure mode, from missing traces to Grafana Cloud export errors.
Alert Runbooks
Runbooks invoked directly from paging alerts.
Communication Templates
Copy-paste communication templates for incidents.
Incident Response Playbook
The step-by-step incident response flow for platform-impacting incidents.