AIOps & Intelligent Operations
The h-aiops pillar is an experimental sandbox for the in-house SRE Agent and related AIOps patterns. It is not part of the production control plane.
The current repo state supports interface design, playbook authoring, MCP configuration, and knowledge-base curation. It does not yet provide a production-ready agent runtime.
What is AIOps?
AIOps applies AI reasoning to operational workflows — root cause analysis, incident triage, infrastructure maintenance — that traditionally require significant human effort and context-switching across multiple tools.
Architecture
┌─────────────────────────────────────────────────────┐
│ SRE Agent │
│ │
│ ┌──────────┐ ┌───────────┐ ┌──────────────────┐ │
│ │ Playbook │ │ Agent │ │ Knowledge Base │ │
│ │ Engine │──│ Core │──│ (RAG Context) │ │
│ └──────────┘ └─────┬─────┘ └──────────────────┘ │
│ │ │
│ ┌───────┴────────┐ │
│ │ MCP Transport │ │
│ └───────┬────────┘ │
└──────────────────────┼──────────────────────────────┘
│
┌──────────────┼──────────────┐
│ │ │
┌─────┴─────┐ ┌─────┴──────┐ ┌────┴──────┐
│ Grafana │ │ ServiceNow │ │ Infra │
│MCP Server │ │ MCP Server │ │MCP Server │
└───────────┘ └────────────┘ └───────────┘
Pillar Contents
| Directory | Purpose |
|---|---|
01-sre-agent/ | Core agent — Python, Claude Agent SDK, MCP client |
02-playbooks/ | Declarative YAML workflows for operational tasks |
03-knowledge-base/ | Runbooks, architecture docs, postmortems for RAG context |
drafts/ | Experimental work |
Design Principles
- MCP-first — External systems accessed via MCP servers only
- Playbook-driven — Workflows declared in YAML, not hardcoded
- Human-in-the-loop — Destructive actions require approval
- Observable — Agent emits OTel traces to Grafana Cloud
- Knowledge-grounded — Curated docs improve agent reasoning
Related ADR
- ADR-005: Adopt AIOps Pillar
- Experimental Boundary
Related
- Platform & Cloud Maturity Model — AIOps is one of the twelve scored pillars this sandbox is building toward
- Future-Readiness & Extensibility — the planned IRM / Adaptive Alerts / Correlations capabilities this pillar experiments toward
Local graph
Linked from 3 notes
Future-Readiness & Extensibility
The observability framework is architected with scalability, flexibility, and longevity in mind.
Platform & Cloud Maturity Model (L1 → L5)
This model defines maturity progression across core platform and cloud architecture pillars.
08 — Strategy & Planning
Direction: roadmap, OKRs, and the initiative portfolio.
Related notes