Communication Templates
Purpose
Copy-paste communication templates for incidents.
Initial notification
[SEV-n] <short title> — investigating
Impact: <who/what>
Started: <time>
IC: <name>
Next update: <time>
Update
[SEV-n] <title> — update
Status: <investigating | identified | monitoring>
What we know: <...>
Next update: <time>
Resolution
[SEV-n] <title> — resolved
Duration: <start>–<end>
Impact: <summary>
Post-mortem: <link>
[stub: comms-stakeholder-list]— fill this in. Greppable doc-debt marker.
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Related notes
10 — Templates
Reusable authoring templates for ADRs, RFCs, runbooks, post-mortems, and Confluence pages across the ShipSolid platform.
ADR Template
- **Status**: Proposed | Accepted | Rejected | Superseded
RFC Template
- **RFC ID**: rfc-YYYY-MM-<slug> - **Authors**: [Name(s), Role(s)]
Confluence Content Templates — SRE / Observability / Platform
**Space:** `OBS` or `PLT` **Parent page:** `Decision Log (ADRs)`